Double Brothers Motorsports (DBM)

Last Updated: May 2026

Double Brothers Motorsports (“DBM”, “we”, “our”, or “us”) values your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you visit our website, make purchases, contact us, or interact with our services.

By using our website and services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

DBM may collect personal and non-personal information from customers when using our website or services.

1.1 Personal Information

Personal information may include:

• full name,
• phone number,
• email address,
• billing address,
• shipping address,
• payment information,
• order history,
• motorcycle information provided for compatibility assistance,
• account login credentials (if applicable).

1.2 Non-Personal Information

We may also collect non-identifiable information including:

• browser type,
• device information,
• IP address,
• website usage activity,
• referral sources,
• cookies and analytics data.

This information helps us improve website performance and customer experience.

2. How We Use Your Information

DBM uses collected information for purposes including:

• processing and fulfilling orders,
• shipping and delivery coordination,
• customer support and communication,
• compatibility assistance,
• warranty verification,
• payment verification,
• fraud prevention,
• improving website functionality,
• marketing and promotional activities,
• product updates and announcements,
• internal business analytics.

We only collect information reasonably necessary to provide our services effectively.

3. Payment Information

DBM does not directly store full payment card details on our servers unless explicitly stated.

Payments may be processed through secure third-party payment providers or gateways that comply with industry security standards.

Customers are advised to review the privacy policies of payment providers used during checkout.

4. Sharing of Information

DBM does not sell or rent customer personal information to third parties.

However, information may be shared with trusted service providers when necessary for business operations, including:

• payment processors,
• courier and shipping providers,
• website hosting providers,
• analytics services,
• customer communication platforms,
• warranty or supplier verification.

Information shared is limited to what is reasonably required for operational purposes.

5. Shipping & Courier Disclosure

To complete deliveries, customer information such as:

• recipient name,
• address,
• phone number,

may be shared with courier or logistics partners.

DBM is not responsible for the independent privacy practices of third-party shipping providers.

6. Marketing Communications

Customers may receive:

• order updates,
• promotional offers,
• new product announcements,
• marketing communications,

through email, SMS, WhatsApp, or other communication channels if consent has been provided.

Customers may opt out of promotional communications at any time by contacting DBM or using unsubscribe functions where available.

7. Cookies & Tracking Technologies

DBM may use cookies and similar technologies to:

• improve website functionality,
• remember user preferences,
• analyze website traffic,
• optimize customer experience,
• support marketing activities.

Cookies are small files stored on your device that help improve browsing functionality.

Users may disable cookies through browser settings, although certain website features may not function properly as a result.

8. Data Security

DBM takes reasonable technical and organizational measures to protect customer information against:

• unauthorized access,
• misuse,
• loss,
• disclosure,
• alteration,
• destruction.

Security measures may include:

• SSL encryption,
• secure payment gateways,
• restricted administrative access,
• password protection,
• hosting security controls.

However, no method of online transmission or storage is completely secure, and DBM cannot guarantee absolute security.

9. Account Security

Customers are responsible for maintaining the confidentiality of their account credentials and passwords.

DBM shall not be liable for unauthorized access resulting from:

• weak passwords,
• credential sharing,
• customer negligence,
• compromised devices.

Customers are encouraged to notify DBM immediately if suspicious account activity is detected.

10. Retention of Information

DBM may retain customer information for as long as reasonably necessary to:

• fulfill orders,
• comply with legal obligations,
• resolve disputes,
• maintain business records,
• support warranty and service matters.

Retention periods may vary depending on operational and legal requirements.

11. Third-Party Links & Services

Our website may contain links to external websites, payment providers, social media platforms, or third-party services.

DBM is not responsible for the privacy practices, content, or policies of external platforms.

Users are encouraged to review the privacy policies of third-party websites before providing personal information.

12. Customer Rights

Customers may request to:

• access personal information,
• correct inaccurate information,
• update account details,
• withdraw marketing consent,
• request deletion of personal data where legally applicable.

Requests may be submitted through DBM’s official communication channels.

DBM reserves the right to retain necessary records for legal, warranty, operational, or fraud-prevention purposes.

13. Children’s Privacy

DBM’s website and services are not intended for individuals under the age of 18 without parental or guardian supervision.

We do not knowingly collect personal information from children.

If such information is identified, reasonable steps will be taken to remove it.

14. International Data Transfers

As DBM serves customers across multiple regions including Malaysia and Singapore, customer information may be processed or stored through systems, providers, or services located outside the customer’s country of residence.

By using our services, customers acknowledge and consent to such transfers where necessary for operational purposes.

15. Policy Updates

DBM reserves the right to update or modify this Privacy Policy at any time without prior notice.

Changes become effective immediately upon publication on the website.

Continued use of the website after updates constitutes acceptance of the revised Privacy Policy.

16. Contact Us

If you have any questions regarding this Privacy Policy or your personal information, please contact DBM through our official communication channels listed on the website.